GENERAL TERMS AND CONDITIONS OF PURCHASE

GENERAL

Colours and shades of upholstery and eco-leather may vary slightly depending on the monitor used.

To be able to place an order, the buyer must be at least 18 years old.

An order is not definitive until it is accepted, i.e. until the order is confirmed by Divantantra.

Unless otherwise stipulated in writing, placing an order with Divantantra implies the Customer's acceptance of these terms and conditions. No stipulations made by the Customer may differ from those of Divantantra unless they have been expressly accepted in advance and in writing by Divantantra.

All prices published in the Divantantra models include transport in mainland Spain. For Ceuta, Melilla, the Balearic and Canary Islands, as well as Europe, there is a surcharge.

ORDERS PLACED IN AUGUST

In August, the Divantantra factory closes for the last 3 weeks for holidays, so the delivery time will be delayed by 3 weeks if the order is placed in that month.

Items that are in stock and are for immediate delivery can be shipped during the course of August.

REFUNDS AND CANCELLATIONS

Divans in stock:

For reasons of hygiene and safety (covid19) we do not accept returns. In the event of a manufacturing defect, please refer to the section WARRANTIES.

Divans to manufacture:

As the sofa is made exclusively for you, it is upholstered in the fabric or eco-leather chosen by our customers (confirmed by e-mail before production). Once the order has been paid for and placed:

– No change of upholstery or model will be allowed.

– In case of cancellation (maximum 15 days from the confirmation of the order), you will lose 20% of the amount of the purchase made, as it is a couch to the taste of each customer.

The difference shall be paid within less than 15 days.

The divans manufactured to order, once delivered to your home, are non-returnable, as the divantra has been manufactured specifically for each customer. In case of a manufacturing defect see section WARRANTIES.

Divans with special measurements:

Special size couches cannot be returned, exchanged or cancelled, neither during the course of the order, if they are already manufactured, nor after they have been delivered.

TRANSPORT

The delivery times indicated by Divantantra are for guidance only. However, delay shall not entail cancellation of the order or compensation. Any penalty clause for delay introduced by the customer in his order is rendered null and void by the application of the point relating to this subject set out above.

In the event that your shipment is damaged or damaged during transport, you must indicate the anomalies on the carrier's delivery note and ask the carrier to sign it together with you. No claims will be accepted more than 24 hours after receipt of the goods. All claims due to transport damage must be addressed to Divantantra within the indicated period.

Keep the copy left by the carrier, but write what you wrote on the one left by the agency, which must also be signed by the carrier and by you.

It would be a good idea to take a photo with your digital camera before unpacking it to send it to us in case there is any damage to the Diván tantra caused by the agency's transport.

Published prices are for deliveries to private homes at street level. If the couch box fits into the elevator and can be handled by one person with a trolley, it will be left on your floor, otherwise there is an extra charge for the transport unless you bring it up yourself. It does not include the unpacking of the product, if you want the packaging to be removed you must communicate it to info@divantantra.com (only valid for Spain) and there will be a surcharge.

PRODUCT SAFETY GUARANTEE

It has a full money-back guarantee for manufacturing or transport defects.

Remember that you have 24 hours to make a claim if your order has been damaged in transit.

DIVAN TANTRA RESERVES THE RIGHT TO CANCEL AN ORDER.

Divan Tantra reserves the right to cancel an order for specific reasons such as impossibility of transport to a particular country, for reasons beyond our control, for suspicious reasons such as plagiarism, for lack of data when confirming the order (upholstery, model) or due to an error on the website. In such a case, you will be notified immediately and the money will be refunded to you by bank transfer or PayPal.

GUARANTEE

All Divantantra products are guaranteed against manufacturing defects for 2 years. Our warranty includes the cost of postage, labour and repair or replacement of the defective part. Excluded is the replacement service of the divantantra replacing the one being repaired.

Divantantra will return the product, once it has been repaired:

• Carriage prepaid if under warranty

• Carriage forward if out of warranty or if it has to be sent to a country other than Spain.

• 90 (verification costs) if it is still under warranty and has not shown any fault.

La garantía quedará invalidated bajo las siguientes circunstancias:

• Knocks and/or improper transport.

• Do not follow the instructions for use and handling.

• Damage due to natural phenomena or catastrophes such as floods, lightning, earthquakes, fires, etc...

All interventions during the warranty period will be carried out in the facilities that Divantantra deems appropriate.

The guarantee of our products will be in full force in the city of delivery of the articles, losing part of it if the customer makes a change of address and the new address is in another city or country.

TERMS OF PAYMENT

Divantantra will not ship or manufacture any couch until the Administration Department has verified that payment has been made.

If you make a transfer from another bank, please note that it will not be effective until 48 hours after the transfer has been made, which may delay your order.

Please remember that it is essential that you include the order number in the transfer / deposit, which will be given to you with the order confirmation.

USE AND MAINTENANCE

In the divantantra it is quite normal that after the first few days of use of the product (especially in the area of use) you will notice a mark, wrinkle or slightly sunken area, this is a sign of a correct adaptation of the layers of padding to the body, without this implying a defect or failure in the foam block.

On the Venus divantra model, when new, it has a small elevation in the central area. This is because the fabric is unravelled and taut. It is designed to prevent creases from creasing easily when the fabric gives out. With use, the central part will gradually return to its natural position.

IMPORTANT NOTES:

– No dejar objetos en su superficie permanentemente.
– No utilizar productos abrasivos, ni disolventes como lejía, amoniacos, etc…
– No lo arrastre, golpee, ni haga uso abusivo del mismo.
– No lo exponga directamente al sol.
– Es aconsejable estirar las arrugas una vez se levante del diván, de esta forma se marcará menos con el paso del tiempo.

LIMITATION OF LIABILITY

Divantantra is not responsible for any possible damage caused by the visualisation of images from our website.

Divantantra is not responsible for possible damages resulting from the use of this site, as well as for possible damages caused to persons and/or things, nor for the total or partial loss of data and information, nor for expenses and/or loss of profit that may occur due to the use of the products marketed by Divantantra.

COPYRIGHT AND AUTHOR'S RIGHTS

All photographs, illustrations, logos, slogans, as well as all information on the website are protected by copyright.

BRAND

Divantantra is a registered trademark and may not be used without prior consent.